Newegg seems to have made a major mistake for those who pre-ordered a Xbox 360 copy of Mass Effect 3 from them for they didn't receive what they asked for in the mail.
Unexpected customsers were in for a treat when they found out that they didn't receive Mass Effect 3 from Newegg, but instead they had Madden 12.
Newegg is currently aware of the situation and has contacted customers who might have been affected by the mix-up through an e-mail:
"We're contacting you today regarding your recent purchase of the Mass Effect 3 Xbox 360 game. It appears there may have been an error when fulfilling and shipping your order. We've received reports that some customers may have received Madden NFL 2012 Xbox 360 instead of the intended product.
To correct this error, a Customer Service Representative will be contacting you at the phone number provided by you within your account to arrange an advanced replacement, if necessary. The Representative will also arrange an RMA with a prepaid return shipping label. Please note that when arranging advanced returns, we do require a credit card number to be on file in the event the originally-shipped product is not returned. Please expect this call within the next 2 to 3 business days; of course, you may contact Newegg customer support earlier as well if you wish.
We deeply apologize for any inconvenience this may have caused. As a courtesy, your advanced replacement game will be shipped via overnight delivery at no additional cost to you in the hope that you receive your game as quickly as possible.
Sincerely,
Newegg Customer Support"
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