Diablo III has started off a bit on the rocky side as a bug has forced players to be kicked off from the Diablo III servers which makes the game completely unplayable for those who have come across the bug due to the players needing to constantly be connected to the servers.
Because of this bug, Blizzard has issued an apology letter. The letter also states that Blizzard will be pushing back the release date for the real-money auction house that was to be out on May 22.
Here is the full letter:
Diablo Players:
We’d like to extend a very sincere thank
you to everyone who joined the global Diablo III launch celebrations
this week, as well as to everyone who was ready to jump into Sanctuary
the moment the game went live.
To that end, we’d also like to say that
we’ve been humbled by your enthusiasm -- and we sincerely regret that
your crusade to bring down the Lord of Terror was thwarted not by mobs
of demons, but by mortal infrastructure. As many of you are aware,
technical issues occurring within hours after the game's launch led to
players experiencing error messages and difficulty logging in. These
issues cropped up again last night for the Americas and Europe servers.
Despite very aggressive projections, our preparations for the launch of
the game did not go far enough.
We’ve been monitoring the game 24/7 and
have applied several optimizations to help our systems better weather
the global rush. As of late last night, specifically 11:50 PM PDT on May
15, all systems have been online and running relatively smoothly. We’re
continuing to monitor performance globally and will be taking further
measures as needed to ensure a positive experience for everyone. This
includes some maintenance to implement additional improvements for each
region.
In order to make sure everything is
continuing to run as it should, we’ve decided to move out our target
launch for the real-money auction house beyond our original estimated
date of May 22. We’ll post further updates on that in the near future.
Aside from the tremendous number of
players simultaneously logging in to the game, one of the launch-day
service issues was linked to the achievement system. Some players began
to notice early on that achievements were either not being earned
properly, or not being saved between multiple logins. We’re
investigating this issue and will provide a specific update as soon as
possible.
We greatly appreciate everyone’s support,
and we want to sincerely apologize for the difficulties many of you
encountered on day one. Please visit the Battle.net Support site or
Support forums for the latest service-related updates or for help in
troubleshooting any technical issues you may be having downloading,
installing, or while playing the game.
Thank you again for your patience while we reinforce the gates of Sanctuary and further strengthen it for your onslaught.
Respectfully,
Blizzard Entertainment
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